Terms and Conditions

1 - Initial introduction

1.1 - You are agreeing to the following terms and conditions by making a purchase on the Watch to Watches website

1.2 - When making a purchase with Watch to Watches it is your responsibility to ensure that you are fully aware of these terms and conditions.

1.3 - When making a purchase on the website you should read the terms and conditions because they can be altered at any time.

 

2 - Payment

2.1 - When all items have been processed and complete, payment will be taken from your account when the item is ready for dispatch.

To cancel the order after this process please let us know as soon as possible so the full amount can be refunded.

2.2 - Payment is only taken when your goods are ready for dispatch.  However, when using Paypal, your payment may be instant and therefore unable to be delayed until the time of dispatch.  If an item is cancelled before it is dispatched and it has been charged, it will be refunded.

 

3 - The contract of sale

3.1 - We reserve the right to cancel the contract and re-list a product if you have purchased an item that is miss-priced. 

3.2 - We reserve the right to cancel any order at any time prior to delivery, for any reason. No contract of sales exists until your order is verified by a Watch to Watches employee, and the order status is set to 'Verified'.  Our initial order status, ‘Processed’ does not mean that a contract of sale is in place.  This only means that the order has been successfully received into our system.  From there on, validity and verification must take place before the contract of sale exists.

3.3 - The contract made between us through any transaction is governed by the laws of England, using only the English language.

 

4 - Privacy

4.1 - We do not store credit card details nor do we share customer details withany 3rd parties.

4.2 - All personal information is entirely confidential and not sold or leased to any third party organisation. 

4.3 - Subscription to our newsletter is optional in the check out page. Information provided is not used for any other purpose.

 

5 - Security

5.1 - For reasons of fraud protection your IP address is logged when placing an order. All orders are scanned strictly for fraud by our fraud department before they are shipped. If you specify a different shipping address to the billing address then your order may take longer as we have to perform the necessary checks. Fraudulent orders will be submitted to the appropriate authorities.

 

6 - Delivery

6.1 - We will endeavour to meet any given date for delivery however we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible.

Should this happen, you have the right to either continue with the order or cancel it.

6.2 - You will receive a confirmation email at the address you have specified when your order has been dispatched - this email contains the tracking number so you can track it online from Watch to Watches to your door.

6.3 - If your order is placed before 4pm, subject to passing necessary checks, your order will be shipped the same day, to be received the following day. Orders shipped on Friday before 4pm, almost always arrive on the following Saturday. However this is not guaranteed. Depending on your location, your order may arrive to you on the following Monday. If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county or country to the billing address) there may be a delay of a few hours while we perform the appropriate checks.  If we are unable to validate your order, you will receive an email to inform you of this.

6.4 - International shipping is calculated in the checkout, and is usually £7.50 to most destinations, and the delivery timescale is a non-guaranteed 3 - 10 working days. Please check the delivery prices. Delivery services and prices are used for orders at Watch to Watches.

6.5 - If you are not in to receive the purchased item at the time of delivery, the Royal Mail will leave you a card.  This allows you to telephone them to arrange a redelivery or alternatively you can take it from your local sorting office.  Due to security reasons, all items must be signed for and we cannot send items unrecorded. If your order is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, if you wish us to re-dispatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

If a delivery is late, e.g. the postal service fails to deliver within the guaranteed timescale and then we will provide a refund of any delivery charges that were charged to you.  If the delivery was free, we do not provide financial compensation to cover consequential losses.

6.6 - If you order an out of stock item it will be provided in stock within a week and be delivered to your door within the following 3 days.

If the order is delayed longer than 7 business days, Watch to Watches will contact you either by email to inform you of an approximate delivery date.

 

7 - Prices

7.1 - All prices are in pound sterling and inclusive of VAT at the prevailing rate. 

7.2 - Where applicable delivery costs will be added to the total price of the goods.

7.3 - Prices are subject to change without notice.

7.4 - The price you pay is the price of the goods shown at the time you placed your order, including any additional delivery costs if applicable.

 

8 - Returns

8.1 - If, for any reason, you are unhappy with your purchase, or it is not the item you expected Watch to Watches offers you 30 days to change your mind on any of your purchases from this website. Items must be returned within 30 days of receipt; if items are returned after the mentioned time, we have our right to refuse the refund. The product or products must be unused, unworn, no damage and brand new condition and must be returned with the original box, instructions, guarantee and all extras (Info Cards, CD-ROMs, booklets, flyers, etc.). 

8.2 - When the item is received, It will be inspected to ensure everything is present and in its original condition to ensure its eligibility for refund. Refunds are processed as quickly as possible and you will be notified via email when the refund process is completed. We aim to process all refunds within 7 days, but please allow up to a maximum of 30 days for the refund to be processed. Earrings, belly bars or other items of pierced jewellery cannot be returned unless they are found to have manufacturing faults.

8.3 - You should return it to us using Royal Mail Special Delivery. This way the delivery is insured.  You should also record the tracking number.

 

Returns address:

JB Digital 22 Old Montague Street London E1 5NG, United Kingdom

All returns are inspected to ensure that the item has not been used, and are refunded within 30 days of cancellation. Your card is refunded to the full amount, and we do not charge any 'restocking' fees.  All basic shipping charges are refunded, but if you have specifically upgraded your shipping options, (e.g. paid extra for 9 am delivery), this additional amount is not refundable.

If you have any queries about this policy then please use the Contact us option. 

With your order, you should receive a returns form at the bottom of your invoice.  To expedite your refund, please complete this in its entirety.  If you have misplaced or not received the returns form, it can be downloaded on our website.

 

9 - General Information

9.1 - We reserve the right to change these Terms and Conditions occasionally. If this happens we will inform you by posting the updated Terms and Conditions on the website. If you do not wish to be covered under these new terms and conditions we would recommend that you place no further orders.

9.2 - These Terms and Conditions are governed exclusively by English law. If any part of the Terms and Conditions is found to be invalid by law, the rest will remain valid and in operation.

 

10 – Copyright

10.1 - All text and images on this website remains either the copyright of Watch to Watches, or the copyright of the watch manufacturer.  Usage of any of this material is prohibited, unless authorised by the copyright holder. Watch to watches is authorised to use all images that are used on this website.

10.2 - If you are unsure of anything stated in these terms and conditions, or you have any questions, then you should contact us before making a purchase.

 

JB Digital

22 Old Montague Street London E1 5NG
United Kingdom